Privacy Policy

Effective date: September 17, 2026
Last updated: September 17, 2026

Perfect Choice Heating & Cooling (“Perfect Choice,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://perfectchoicehvac.com/, contact us, request an estimate, book a service, or otherwise interact with our business.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Phone number
• Email address
• Service or billing address
• Preferred contact method
• Information about your heating, cooling, or indoor-air-quality needs
• Appointment and service-request details
• Property and equipment information
• Communications you send to us
• Estimate, invoice, payment, and transaction information
• Marketing preferences and consent records
• Website usage information, including IP address, browser, device, approximate location, referring page, pages visited, and interaction data
• Call information when call tracking or call-recording technology is used

Please do not submit sensitive personal information through our website unless it is specifically requested and reasonably necessary to provide the service.

2. How We Collect Information

We may collect personal information:

• Directly from you through website forms, telephone calls, emails, text messages, or in-person interactions
• When you request an estimate, inspection, consultation, installation, repair, or maintenance service
• When you communicate with us through Google, Facebook, Instagram, or another advertising or social-media platform
• Automatically through cookies, analytics tools, advertising technologies, server logs, and similar technologies
• From service providers or advertising platforms when you submit a lead form or interact with one of our advertisements
• From referral partners when you have authorized them to share your information with us

3. How We Use Your Information

We may use your personal information to:

• Respond to questions and service requests
• Schedule appointments, assessments, repairs, installations, or maintenance
• Prepare and provide estimates or recommendations
• Communicate about appointments and ongoing work
• Deliver HVAC-related products and services
• Process payments and maintain transaction records
• Provide customer support and follow-up service
• Administer warranties, rebates, financing inquiries, or maintenance programs
• Send service reminders and other operational messages
• Send promotional communications when permitted by law
• Measure and improve our website, advertising, and customer experience
• Understand the effectiveness of Google Ads, Meta Ads, and other marketing campaigns
• Prevent fraud, misuse, security incidents, and unlawful activity
• Meet accounting, tax, insurance, regulatory, and legal obligations
• Establish, exercise, or defend legal claims

We limit our collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent

Where required, we obtain your consent before collecting, using, or disclosing personal information.

Consent may be express or implied, depending on the nature and sensitivity of the information and the circumstances in which it is collected. For example, submitting an estimate-request form implies consent for us to use the submitted information to respond to that request.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.

5. Telephone Calls and Text Messages

If you provide your telephone number, we may contact you about your inquiry, estimate, appointment, service, or customer relationship.

If you provide separate consent to receive promotional text messages, you authorize us to send marketing messages to the number provided. Message and data rates may apply. Message frequency may vary.

Consent to receive promotional text messages is not a condition of purchasing our services. You may opt out by replying STOP or by contacting us. You may reply HELP for assistance.

We may retain records of calls, text messages, and consent preferences for customer-service, quality-control, dispute-resolution, and legal-compliance purposes.

If telephone calls are recorded, we will provide notice when required by law.

6. Marketing Communications

We may send marketing emails or text messages when you have consented or when otherwise permitted by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may opt out of promotional text messages by replying STOP.

Even after opting out of marketing, you may continue to receive necessary transactional or service-related communications.

7. Cookies and Website Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic and visitor behaviour
• Measure advertising performance
• Identify which advertisements or referral sources generated inquiries
• Improve our website, services, and marketing

These technologies may collect information such as your IP address, device type, browser, approximate location, pages visited, referring website, and interactions with our website.

You can manage or disable cookies through your browser settings. Blocking certain cookies may affect how the website functions.

8. Analytics and Advertising

We may use third-party services such as Google Analytics, Google Ads, Meta Pixel, Meta Ads, call-tracking services, customer-relationship-management software, or similar technologies.

These providers may collect or receive information from our website and use it to provide analytics, conversion measurement, advertising, remarketing, attribution, and fraud-prevention services.

Your interactions with these providers may also be governed by their respective privacy policies and account settings.

You may manage personalized Google advertising through Google’s Ads Settings and Meta advertising preferences through your Facebook or Instagram account settings.

9. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted third parties when reasonably necessary, including:

• Website hosting, maintenance, and security providers
• Customer-relationship-management and scheduling platforms
• Email, telephone, messaging, and call-tracking providers
• Payment processors and financial institutions
• Advertising and analytics providers
• Contractors, technicians, installers, suppliers, and warranty providers involved in fulfilling your request
• Financing, rebate, or incentive-program administrators when requested or authorized by you
• Accountants, insurers, lawyers, and professional advisers
• Government, regulatory, law-enforcement, or judicial authorities when disclosure is required or permitted by law
• A purchaser or successor in connection with a proposed or completed sale, merger, financing, restructuring, or transfer of the business

We require service providers to handle personal information only for appropriate purposes and to protect it using reasonable safeguards.

10. Payments

Payments may be processed by a third-party payment provider. Payment-card information submitted through a payment processor is subject to that provider’s privacy and security practices.

We may retain related information such as your name, billing details, transaction amount, invoice number, payment status, and transaction date for accounting, customer-service, and legal purposes.

11. Storage and International Processing

Some service providers may store or process personal information outside British Columbia or Canada, including in the United States.

When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with local law.

We take reasonable steps to ensure that service providers protect personal information appropriately.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain service and warranty records
• Manage our customer relationship
• Meet tax, accounting, insurance, regulatory, and legal requirements
• Resolve disputes and enforce agreements

Retention periods depend on the nature of the information and the reason it was collected. When information is no longer required, we securely delete, destroy, or anonymize it, subject to technical and legal limitations.

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

However, no website, email system, wireless transmission, or electronic storage method is completely secure. We cannot guarantee absolute security.

14. Your Privacy Rights

Subject to applicable law, you may request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Information about how your personal information has been used or disclosed
• Withdrawal of consent for certain uses
• Deletion of information when we are not legally required to retain it
• A review of a decision concerning your privacy request

We may need to verify your identity before processing a request. Certain legal exceptions may limit our ability to provide access or delete information.

15. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, financing providers, manufacturers, rebate programs, or other external services.

We do not control these third parties and are not responsible for their privacy practices. We recommend reviewing their privacy policies before submitting information.

16. Children’s Privacy

Our website and services are intended for adults seeking residential or commercial HVAC services. We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent.

If you believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, remove it.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may be communicated through our website or another appropriate method.

18. Contact Us

Questions, concerns, access requests, correction requests, or complaints regarding this Privacy Policy may be directed to our Privacy Officer:

Perfect Choice Heating & Cooling
Attention: Privacy Officer
Address: 203-3082 Dayanee Springs Blvd
Email: info@perfectchoicehvac.com
Phone: (778) 833-2893
Website: https://perfectchoicehvac.com/

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as applicable.